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Help
Getting support
How to open a support case and what information to include without exposing unnecessary personal data.
Describe the problem
Use the Support area to open a case with a short subject and a clear description of what you were trying to do, what happened, and any error state you saw. Include the approximate time of the problem when it helps investigation.
Do not send secrets
Never put passwords, reset tokens, session cookies, API secrets, payment-card details, or other credentials in a support message. Support staff should not need those values to troubleshoot your account.
Birth data is optional in support
Only include birth-profile details when they are genuinely relevant to the issue, such as a chart calculation problem. Prefer the minimum information needed to reproduce the problem.