← FAQ
FAQ
How do I contact support?
Use the authenticated Support area for account-specific issues and avoid sending passwords or security secrets.
What should I include?
Explain what you were trying to do, what happened, and when it occurred. Include the minimum profile or chart context needed to investigate the problem.
What should I never send?
Do not send passwords, password-reset links, session cookies, API secrets, payment-card details, or private keys. Support workflows are designed to investigate issues without those credentials.